Knowledge transfer, process fit &other issues in ERP implementation in Indian SME
نویسنده
چکیده
The paper describes the attempt of an Indian SME firm to develop an information system, based on an ERP system, to support the growth plans of the firm. The prior experience of the firm is limited to desktop based stand alone inventory control and accounting systems. The firm hires consultants for guiding the implementation. The paper uses available literature on ERP implementation to develop hypothesis about key variables in ERP implementation, such as change management, project management, and knowledge transfer from consultants. These hypothesis are then tested along with the hypothesis that the overall ERP implementation is ‘successful and beneficial’ to the company. The case highlights the problems and impact of lack of IT domain knowledge and the resulting effects on change management, organizational domain specific knowledge, project management etc. and shows how this correlates with a poor ERP implementation.
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